Sephora's new colour-coded shopping baskets are an introverts dream

I think its a great idea! I hate walking into somewhere and getting the "Hi., how can I help you" the moment I walk through the door. It's so annoying... No you can't help me if I want you to I will ask.. now bye bye!

I think it might get a bit confusing for someone like me who usually wants to be left alone while browsing but then needs someone to help if I see something I like... I suppose you just have to go and grab someone at the end.

Pity Sephora in Australia is still stupidly overpriced.

cool, just need one in WA now

Great idea, I prefer to be left alone when I shop.

I like this idea but another thought that pops into my head is that shoplifters would go for the black one...

Absolutely the greatest idea! As a retail employee you get yelled at daily by ppl for doing your job and saying hi etc, and as a customer I just want to be left to shop.

I will choose the red one. I get annoyed when I wander around the shop and no one is there to help.

As a socially anxious introvert who gets overwhelmed by pushy sales assistants (particularly if you know they've probably got a sales target to meet), I applaud this idea. I can see where there might be pitfalls, particularly if you eventually want help but can't get it because you're holding the wrong basket or something (although that's easily solvable - go & grab a red one!), but I still feel like this is a decent solution to being unhassled whilst in store.

What a great idea! However, with my experience in Sephora Aus, I will unlikely to get any help even if I really want to. Always have trouble flagging down any assistant and when I do they talk to me like I am interrupting them doing their job (as if their job is not to assist customers).

Kudos to Sephora for finally taking feedback onboard and doing something with it. One of my biggest gripes with Sephora (I have a few) is their in store shopping experience. I've walked out a few times because their staff can be a lot to handle.

Oh that’s cool

Love it

I love this!

O h that's a really handy idea because sometimes I do want help and other times I just want to be left alone.

Genius. I always like to be left alone until I'm ready to ask a question. Are you allowed to swap baskets mid-way through the visit?

Awesome idea. This idea should be used in every shopping centre.

I love this idea. I hate being hounded by shop assistants. Mind you, whenever I want help there's never anyone around.

That's a great idea.

Such a good idea, I hate being swamped by staff as soon as you step in the door. Some stores it feels quite predatory and no matter how many times you tell them you are happy to browse they just don't get it and keep asking questions. This is where I just walk out because I can't stand it. On the other end though it's annoying if you do browse and then need help and go to the counter and have to wait for the sales staff to stop their gossip session with each other just to ask a question.

Excellent idea... i hate getting badgered by sales assistants when all i want to do is browse and swatch